1. Shipping Fee: We charge a flat shipping rate of 85 EGP for all orders within Egypt. This fee is applicable regardless of the number of items or total order value.

2. Processing Time: All orders are processed within 3 to 5 business days from the time the order is placed. Orders are processed during business hours (Sunday to Thursday, 9:00 AM to 5:00 PM) and are subject to shipping company availability.

3. Delivery Time: Estimated delivery times are within 3 to 5 business days after the order has been processed. However, delivery times may vary based on the shipping destination, weather conditions, or high demand periods. Some rural or remote areas might experience longer delivery times.

4. Shipping Partners: We partner with reliable local shipping services to ensure your order is delivered safely and promptly. Once your order is shipped, we will send you a tracking number via email so you can monitor its status.

5. Shipping Address: Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or issues resulting from incorrect or incomplete shipping addresses. If you realize there is an error after placing your order, please contact us immediately at info@thenineseg.com.

6. Local Deliveries: We currently ship within Egypt only. Deliveries to major cities like Cairo, Alexandria, and Giza typically take the lower end of the estimated delivery range (3 business days), while deliveries to remote locations may take up to 5 business days.

7. Order Tracking: Once your order has been dispatched, you will receive a tracking number to monitor the delivery progress. You can use this number on the courier's website to track your shipment.

8. Delivery Issues: If you experience any issues with your delivery, such as late arrivals or damaged items, please contact us at info@thenineseg.com within 7 days of receiving your package. We will assist you in resolving the issue.

For any further questions, feel free to reach out to us at info@thenineseg.com.